Guest Refund Policy

Full Refund: Guests can request a full refund if the property does not match the description on the website, or if the host cancels the reservation shortly before the check-in date. We understand that these situations can be frustrating, and we strive to ensure that our guests are not financially disadvantaged by them. The full refund includes the booking price and any fees charged by Medistay.


Partial Refund: Guests can request a partial refund if there are minor issues with the property that do not significantly affect the guest’s stay. This could include minor discrepancies between the property description and the actual property, or minor inconveniences during the stay. The amount of the partial refund will be determined on a case-by-case basis, taking into account the nature of the issue and the impact on the guest’s stay.


Extenuating Circumstances: In the event of extenuating circumstances, such as a natural disaster, death in the family, or serious illness, guests may be eligible for a full refund, even if the cancellation is made within the non-refundable period. We understand that life can be unpredictable, and we strive to be as flexible and understanding as possible in these situations.


Refund Process: To request a refund, guests must contact Medistay customer service within 24 hours of discovering the issue. They must provide a detailed explanation of the issue and any relevant evidence, such as photos or communications with the host. Our customer service team will review the request and respond within [number of days].

We understand that having the right base is a big deal, and we’re here to help you find the right accommodation that meets your budget and needs.

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