Terms & Conditions


Welcome to Medistay. This website is owned and operated by Medistay. By visiting our website and accessing the information, resources, services, products, and tools we provide, you understand and agree to accept and adhere to the following terms and conditions as stated in this policy.

Responsible Use and Conduct

By visiting our website and accessing the information, resources, services, products, and tools we provide for you, either directly or indirectly, you agree to use these resources only for the purposes intended as permitted by the terms of this User Agreement, and applicable laws, regulations and generally accepted online practices or guidelines.


Your privacy is very important to us, which is why we’ve created a separate Privacy Policy in order to explain in detail how we collect, manage, process, secure, and store your private information. Our privacy policy is included under the scope of this User Agreement.

Payments and Fees

If a booking is made on a property, we will charge a small booking fee. Payments are processed by Stripe and the user is required to sign up to Stripe Connect within the host dashboard in order to receive their rent funds. Before they receive the rent funds, Stripe Connect takes a small percentage of the transaction fee.

Limitation of Warranties

By using our website, you understand and agree that all resources we provide are “as is” and “as available”. This means that we do not represent or warrant to you that the use of our resources will meet your needs or requirements.


All content and materials available on Medistay, including but not limited to text, graphics, website name, code, images and logos are the intellectual property of Medistay, and are protected by applicable copyright and trademark law.

Host Confirmation – Included in the Listing Process

  1. Property Accuracy: I confirm that all information I have entered accurately reflects the property/room I am listing. This includes the description, amenities, location, and any other details provided.
  2. Legal Obligation: I confirm that I am legally permitted to rent out the advertised property/room. I have obtained all necessary permissions and comply with all local laws and regulations related to property rental.
  3. Acceptance of Terms & Conditions: I have read, understood, and accept all Terms & Conditions outlined in the MediStay LTD Policy, including but not limited to the Cancellation Policy, Payment Policy, and Guest Refund Policy. I understand that failure to comply with these terms may result in penalties, including the removal of my listing.
  4. Marketing Consent: I consent to receive marketing communications from Medistay and its trusted third-party partners. I understand that I can withdraw this consent at any time by contacting Medistay or following the unsubscribe instructions in the communications.
  5. Insurance Confirmation: I confirm that I have the necessary insurance coverage to protect against potential damages or losses related to the rental of my property. This includes, but is not limited to, property damage, liability, and loss of rental income.
  6. Safety Compliance: I confirm that my property complies with all relevant safety regulations and guidelines, including fire safety, electrical safety, and sanitation standards. I understand that the safety of my guests is of utmost importance and I am committed to providing a safe and secure environment.
  7. Dispute Resolution: I agree to cooperate with Medistay and its guests in resolving any disputes that may arise in connection with my listing. I understand that Medistay has a Dispute Resolution Policy in place and I agree to abide by the decisions made under this policy.

Contact Information

If you have any questions or comments about these our Terms of Service as outlined above, you can contact us at:




124 City Road




This Terms and Conditions was last updated May 2023.

We understand that having the right base is a big deal, and we’re here to help you find the right accommodation that meets your budget and needs.

Contact us: info@medistayuk.com

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