Document reference: MSL-POL-006 | Effective date: 14 July 2026
Cookie Policy
1. About cookies
Cookies and similar technologies are small files or identifiers stored on or accessed through a device when a website is used. They may help MediStay® operate correctly, keep users signed in, maintain security, remember preferences, process Bookings, prevent fraud, measure website performance, and support marketing where consent has been given.
2. Strictly necessary cookies
Strictly necessary cookies may be used for account login, website security, Booking forms, payment processing, fraud prevention, session management, and remembering cookie choices. These cookies may operate without consent where they are essential to provide the requested service.
3. Functional cookies
Functional cookies may remember preferred locations, language, accessibility settings, saved searches, and account preferences. Where required, these cookies will only be used with consent.
4. Analytics cookies
Analytics cookies help MediStay understand how the website is used, which pages are visited, whether errors occur, how visitors reached the website, and how the service can be improved. Analytics cookies will only be activated where appropriate consent has been obtained, unless a specific legal exemption applies.
5. Advertising and marketing cookies
Advertising and marketing cookies may be used to measure campaign performance, understand advertising referrals, limit repeated advertising, and provide more relevant marketing. These cookies will not be activated without appropriate consent.
6. Cookie consent
When a user first visits MediStay®, they should be given the opportunity to accept non-essential cookies, reject non-essential cookies, or manage individual cookie preferences. Rejecting non-essential cookies should be as straightforward as accepting them. Non-essential cookies should not be activated before valid consent has been given.
7. Changing preferences
Users may change their cookie preferences through the website's cookie settings tool. Cookies may also be controlled through browser settings. Blocking strictly necessary cookies may prevent parts of MediStay® from working correctly.
8. Cookie register
A full cookie register will be published once a cookie scan of the live platform has been completed. The register will include cookies used by the website platform, payment providers, analytics tools, mapping services, customer chat tools, social media integrations, advertising services, and any other integrated technology.
9. Third-party cookies
Third-party services may place their own cookies. The final Cookie Policy will identify every third-party service used on the live website.
Contact details
MediStay Ltd, 64 Claughton Street, St Helens, England, WA10 1SN
Email: info@medistayuk.com | Website: www.medistayuk.com | Company No. 12931955